Clients link accounts from the portal through the secure MoneyKit connection experience. Open Profile, go to the Accounts area, and choose Link Account.
Connect the institution
Choose Link Account.
Search for the bank, brokerage, credit-card company, or other supported institution.
Sign in through the institution's connection window.
Complete any multifactor or authorization step.
Return to Kerdora when the connection closes.
The client enters institution credentials in the secure connection flow. Kerdora does not ask the advisor to collect or store the client's bank password.
Review discovered accounts
The institution first appears in Pending Review. Choose Review Accounts. For each discovered account, select:
Link to an existing account when the same account already exists in the client file;
Create new when it should become a new Kerdora record; or
Skip when it should not enter the plan.
Review the account name, type, mask, and balance. Kerdora can suggest matches, but the client or advisor should confirm that the records represent the same real account.
Linking an investment account replaces its current manual holdings with the live institution holdings. Use Skip if the holdings should remain manually maintained.
Review the linked/new/skipped summary, then choose Confirm & Sync. The connection becomes active and the selected accounts begin syncing.
Connection status
Connected means the link is working.
Pending Review means the account decisions have not been confirmed.
Stale means the displayed data may not be current; use Refresh and review the result.
Error means the institution requires attention or reauthentication.
Only the client can reconnect an errored link because reauthentication requires the client's institution login. Advisors see a disabled Reconnect control and should ask the client to log in and reconnect.
Later changes
When a new account appears at an already-linked institution, Kerdora can return it for review. Choose Review Accounts and decide link, create, or skip.
Disconnecting an institution stops the connection. Unlinking an individual account returns it to manual maintenance. Review the current confirmation text before disconnecting so you understand what remains in the client file.
If the institution is not available in MoneyKit, enter the account manually or use a supported import workflow such as the Altruist holdings import when applicable.