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How Clients Interact with Goals

Written by Taylor Stewart

Clients do not receive the advisor's Planning → Goals workspace. They interact with Goal information only through the client-facing components and explanation the advisor includes in a visible Guide.

What the client can see

Guide components can show selected Goals, progress, account-to-Goal mapping, a retirement snapshot or outlook, and other Goal-related context. The exact fields depend on the component and its settings.

The client sees the current saved results used by that component. This can include balances, target or progress information, savings, timing, or a modeled result. Review the preview because different Goal types do not all present the same measures.

What remains advisor-only

Clients cannot:

  • create, remove, or reorder Goals;

  • change Goal assumptions or calculation inputs;

  • assign or redirect accounts between Goals;

  • change the funding sequence;

  • run retirement Planned or Sustainable modeling;

  • change What If assumptions; or

  • open advisor Goal Mapping or Gap Analysis.

These decisions remain in Planning for the advisor.

Control the Guide presentation

  1. Open the client's Guide.

  2. Add the Goal or retirement component that fits the conversation.

  3. Open its settings and choose the intended scope or Goal selection.

  4. Add advisor explanation when the result needs context.

  5. Preview the Guide as client-facing content.

  6. Make the Guide visible only after the assumptions have been reviewed.

Do not show every Goal merely because data exists. Exclude incomplete or internal modeling until it is ready for discussion.

Explain the result

Progress indicators are planning measures, not guarantees. Explain the key assumptions, the difference between current balances and ongoing savings, and the decision the result supports.

For retirement, make clear whether the Guide shows the Planned result, Sustainable spending, or another selected component. A client cannot use the Guide to change retirement timing, Social Security, spending, returns, or other projection inputs.

Connect Goals to action

Use a visible Change to record an adopted recommendation, such as increasing savings or changing an account assignment. Use client Tasks for the steps the client must take. The Goal component explains the plan; Changes and Tasks explain what happens next.

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