When a client logs into the portal, they see a focused version of Kerdora — just the information and tools you've chosen to share with them. They can view Guides, check off action items, update their own financial data, link accounts, and upload documents. They cannot access your planning modules, change goal assumptions, or see anything you haven't explicitly shared.
Here's a full breakdown of what clients can and can't do.
What Clients Can See
Guides
Guides are the primary thing clients see when they log in. They'll see any Guide you've toggled to "visible" for their household. If you haven't made any Guides visible, the client won't see any — visibility is always controlled by you.
Clients can view the full content of each visible Guide, including any embedded components (charts, tables, summaries). They cannot edit Guides or change which ones are visible.
Changes to Be Made
Clients can see any Changes to Be Made that you've assigned to them. These show up as a list of action items the client can review and check off as they complete them. If you keep a change internal (not assigned to the client), it stays hidden from them entirely.
Investments
Clients can view their investment portfolio in a dedicated Investments tab in the sidebar. This includes account holdings, asset class breakdowns, expense ratios, and allocation charts. Investments is read-only for clients; they can't change any data or assumptions.
Tasks
If you've assigned tasks to a client, they'll see those in the portal. Clients can view task details and mark tasks as complete.
Documents
Clients can see the Documents tab in the sidebar and use it to upload files, view existing documents, and manage basic details. This is where they'll send you statements, tax returns, or anything else you've asked them to provide.
How clients upload:
Drag and drop files onto the upload area
Click the upload area to open a file picker
Paste an image from their clipboard
Paste text into the text input field (Kerdora saves it as a .txt file)
Clients can upload up to 15 files at a time. Supported file types: PDF, PNG, JPG, Word documents (.doc/.docx), and CSV.
What clients can do with documents:
Rename documents
Assign a document type (e.g., Bank Statement, Tax Return, Insurance Policy)
Download documents
Delete documents
What clients can't do:
Run the Extractor or trigger AI data extraction (advisor-only)
See documents you've hidden from their view
Add extraction instructions
When a client uploads a file, it shows up in the same Documents tab you see on your end. You can review it, extract data from it, hide it, or delete it just like any other document. You control visibility: toggle the eye icon on any document to hide it from the client's view.
Account Aggregation
If you've enabled account aggregation for the client, they'll see the option to link their financial accounts. Once linked, their account balances, holdings, and transaction data flow into Kerdora automatically.
What Clients Can Edit
Clients aren't just passive viewers — there are a few areas where they can actively update their own information:
Account balances — Clients can manually update balances on their accounts
Cash flow data — They can update their income, savings, spending, and debt payment figures
Changes to Be Made — They can check off completed items
Tasks — They can mark assigned tasks as complete
Documents — They can upload new files
Account aggregation — They can link (and manage) their connected accounts
What Clients Cannot See or Access
This is the important part — everything below is advisor-only:
Planning modules — Goals, Taxes, Insurance, and Estate Planning tabs are not visible to clients
Goal assumptions — Clients cannot view or change any calculator inputs or assumptions
The Extractor — Clients cannot upload documents for extraction or trigger data intake
Other clients — Each client can only see their own household
Guide editing — Clients see the published Guide content, but they can't edit pages, add components, or change the layout
Advisor settings — Your firm settings, branding configuration, disclosures, and billing are all hidden
Internal changes — Any Changes to Be Made that you haven't assigned to the client stay invisible to them
A Quick Summary
Area | Client Can View? | Client Can Edit? |
Guides | Yes (if visible) | No |
Changes to Be Made | Yes (if assigned) | Can check off items |
Tasks | Yes (if assigned) | Can mark complete |
Documents | Yes | Can upload files |
Account balances | Yes | Yes |
Cash flow (income, spending, etc.) | Yes | Yes |
Account aggregation | Yes (if enabled) | Can link/manage accounts |
Investments | Yes | No |
Planning modules (Goals, Taxes, Insurance, Estate) | No | No |
Extractor | No | No |
Advisor settings | No | No |
If you're ever unsure what a client will see, the simplest test is this: if you haven't explicitly shared it (by toggling a Guide to visible, assigning a change, or enabling account aggregation), the client won't see it. You're always in control.