Every time you bring on a new client, the workflow is the same. Follow these steps and you'll have a fully built-out client file with a Guide ready to deliver. This process works whether you're doing it yourself or handing it off to a staff member.

Go to the Clients page and click "Add new client" in the top-right corner. Enter a household name and click Create. You'll land directly in Plan Setup — the guided, full-screen flow that walks you through building the client file. You can return to it any time from Office › Plan Setup in the left sidebar.

Plan Setup runs in four phases: Document intake, Client profile, Planning setup, and Review & output. The steps below follow that flow.

In the Document intake phase, drop or attach whatever you already have for the client — PDFs, spreadsheets, screenshots, Word documents, or even pasted chat transcripts. The more you give Dora, Kerdora's AI assistant, the more she can pull in automatically.

Common files to upload:

You can drag and drop multiple files at once.

In the same upload box, you can type any extra context Dora should know — things that aren't in the documents. For example:

This helps Dora fill in gaps that documents alone might not cover.

Once your documents are uploaded and any text context is added, click Extract with Dora. She reads through everything you've provided, pulls out financial data, and drafts updates to the client's profile — accounts, balances, income, insurance, household members, and more.

As she works, you'll see your uploaded documents alongside Dora's thread, so you can reply and steer her. When she's done, click Next to review her work.

Move through the Client profile phase to review what Dora pulled in. The profile steps cover:

Walk through each step and verify the data looks right. Fix anything that's off — wrong balances, missing accounts, incorrect ages. Dora is good, but she's not perfect, and this is your chance to clean things up before moving into planning.

You can always edit this data later from Profile in the left sidebar (Accounts, Cash Flow, Insurance, or Household).

In the Planning setup phase, you analyze the client's financial picture. Work through the modules that are relevant:

You can also reach any of these any time from Planning in the left sidebar. Investments data populates automatically from the accounts you set up, and you can build a tax scenario under Planning › Taxes.

You don't have to do every module for every client — focus on what's relevant to their situation and what you plan to include in their Guide.

The Review & output phase starts with Observations — findings Kerdora's rules surfaced automatically. Review them and convert the ones worth acting on into Changes.

As you review, you'll also spot your own action items — things the client should do. These go into Changes too. Each change gets a category (e.g., Insurance, Investments, Estate) and a description of what needs to happen. You can also reach Changes any time from Planning › Changes in the left sidebar.

You can choose whether each change is:

Think of this as building the client's to-do list based on your analysis.

Still in the Review & output phase, you prep the client's Guide — the deliverable they'll see. You can also reach it any time from Guides in the left sidebar.

The Guide is made up of pages you can turn on or off. Each page pulls from the data and planning work you've already done. Customize which pages to include, reorder them, and add any personal notes or context that will help the client understand their financial picture.

If you've already built Guide templates in your settings, you can apply a template to save time and then customize from there.

The last Plan Setup step is Invite clients, or you can do it later from the client's Household page. There are two ways to get there:

Find the adult you want to invite and click the Invite button on their card. You'll see two options:

After choosing, click Copy Invite Link. Share that link with your client however you'd like (email, text, etc.). Kerdora doesn't send an email automatically.

From the portal, clients can:

You control what the client sees — they only see the Guide pages you've turned on and the changes you've marked as client-facing.

You don't have to invite the client right away. Some advisors prefer to walk through the Guide in a meeting first, then send portal access afterward.

You can grab the invite link anytime from an existing client's file. Go to the Household step (either through Profile › Household or by clicking the household name at the bottom-left of the sidebar), find the adult, and click Invite. Choose your onboarding mode, copy the link, and send it. If you already generated a link before, you can copy it again from the same spot.

This workflow works for every client. Once you've done it a few times, the whole process becomes second nature.